Frequently Asked Questions

Local Health Services

NHS Leicester, Leicestershire, and Rutland has launched a new campaign called Get in the Know, to support local people to get the right care as quickly as possible, by raising awareness of the services to use when they are unwell or injured.

The campaign features a single website,, where people can learn or ‘get in the know’ about local health services, either at the time or in advance.

Over several weeks they will be introducing the individual themes under the ‘Get in the Know’ series to raise awareness in small steps. These include, using GP practices, treating minor ailments and urgent care.

Visit to learn more.

Can I choose which hospital I am treated at?

Yes you have the right to choose the hospital you are treated at, Please Click Here for more information.

Where can I access mental health support without seeing my GP?

Urgent mental health help can be accessed by calling 0808 800 3302, this is a 24/7 free helpline for people of all ages in Leicester, Leicestershire and Rutland – Urgent mental health help – Leicestershire Partnership NHS Trust (

Worried about your mental wellbeing?

We all experience times when we feel like we can’t cope, sometimes this can start to affect our everyday lives and prevent us from doing the things we normally do.

If you are experiencing excessive worry, low mood, depression, anxiety or a lack of motivation then VitaMinds can help. VitaMinds works in partnership with the NHS to provide talking therapy services and counselling in Leicester, Leicestershire & Rutland known as IAPT (Improving Access to Psychological Therapies) and we can provide advice and guidance on the best options for you.

VitaMinds is a FREE service and you don’t need to visit a GP to get help.

We are not an emergency service and are not able to help with immediate crisis situations. If you need immediate help please contact either your GP or go to the Accident and Emergency Department of your local hospital (24hrs).

Alternatively, if you’re experiencing a crisis and need a person talk things through with, you can call the Crisis Teams in your area here

What do I do if I have sore Throat?

What happens when you are referred by your GP to see a specialist?

For further information please click here.

Health Advice and Guidance for Under 5’s

Leicestershire Partnership NHS Trust (LPT) has launched a new webiste.

Health for under 5’s provides trusted information and health advice for parents and carers from pregnancy through to when a child starts school.

For further information please click here.